Shipping and Returns Policy
Average shipping rates are based on item size and destination within the continental US.
An additional 5$ -$25 handling fee for shipping within the continental US will be added to each order depending upon the fragility of the piece and amounts of shipping materials used.
If you live in Alaska or Hawaii contact me directly to make a purchase and discuss the cost of shipping.
I do not ship internationally at this time.
Shipments are usually via USPS or UPS and always insured. Items will ship within 1-2 business days of being ordered. If your item fails to arrive or arrives damaged, please file a claim with the carrier (and let me know).
Michi Pottery does not file claims with postal carriers on behalf of the buyer.
Breakage during shipping
Some of the pieces offered on this website are quite fragile. You are encouraged to make arrangements to pick up or receive free delivery if you live within the Michi Pottery region, especially for the more fragile knit porcelain pieces. If this is not possible, every reasonable effort will be made to ship your piece without breakage, however, please understand that once it leaves the studio it is no longer in the hands of Michi Pottery and things happen. File a claim with the carrier for reimbursement.
Package Theft
Mail theft upon delivery will not be refunded. Please be vigilant about receiving your package.
Packaging Materials
Michi Pottery is an environmentally conscious studio that makes every reasonable effort to use recycled and/or environmentally friendly shipping materials. Please recycle or reuse these materials when possible.
Returns/Exchanges
Please read item descriptions and view all images before checking out. Inconsistencies that affect the aesthetics or functionality of the piece will be mentioned in the listing. It is the responsibility of the customer to read these item descriptions carefully. Colors of pottery may appear different based upon the lighting and composition of your device's screen and the lighting under which the piece was photographed (pieces are photographed using natural lighting, inside, by a window; no filters, AI, or photo manipulation.)
Returns or exchanges through the mail are accepted with a 15% restock fee; buyer pays for cost of shipping and postal insurance.
If you live in the region of Michi Pottery and you bought a piece at an in-person sale, please contact Michelle to make arrangements for a return or exchange.
No refunds will be provided in the event of
human error or accidents incurred while in use/possession.
All pottery on the Michi Pottery website is made by Michelle Herringer. Pieces are hand-built, thrown on the wheel, or knit, dipped, and formed; in some cases all three of these methods are used. Because everything is made by hand, there will be small variations from piece to piece and signs that the piece was made by a person, not a machine.